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First Sample Paragraph
I was most concerned to receive your letter dated
_____________ regarding__________
Main Body
Sample Paragraph
Respond to each
issue raised in this part of your letter...
Apologise when
appropriate...
Show empathy - I appreciate how frustrating…
Emphasise what
you have done or can do...
The company
aims to consistently deliver a professional service to our
customers and I would like to state that on this occasion the
level of service you received was unacceptable.
Closing Sample Paragraphs
Create the correct lasting impression – the last
thing you say, will be the first thing the customer remembers
Thank you
for bringing this matter to my attention and that you will have
no further cause for any complaint in relation to our service.
I apologise
for the annoyance that this may have caused to you. The company
is actively working to improve service levels and your feedback
has proved to be invaluable.
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