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First Sample Paragraph
Thank you for your letter dated ________addressed
to __________ regarding_________
Thank you for your letter dated _____________ addressed to
______________ who has passed this to me for investigation.
______________ has requested that he/she is informed of the full
details of my findings.
Main Body
Sample Paragraph
Respond to each
issue raised in this part of your letter...
Apologise when
appropriate and acknowledge and emphasise with any inconvenience
caused...
Emphasise what
you have done or can do in the future...
Closing Sample Paragraphs
I would like to
take this opportunity to thank you for bringing this matter to
my attention and trust this information clarifies the issues you
have raised, however, should you require any further assistance
please do not hesitate to let me know.
I apologise
for the annoyance that this may have caused to you. The company
is actively working to improve service levels and your feedback
has proved to be invaluable. |